Our contact information
By email:
us@kaizen.com
By standard mail:
Kaizen Institute
7137 East Rancho Vista Drive
Suite B-11
Scottsdale, AZ 85251
By phone:
(425)356-3150 (between 9 a.m. and 5 p.m. PST)
us@kaizen.comShipping Information:
Domestic Standard Delivery:
* Estimated delivery time 3-7 business days.
* All order processing occurs on business days only, which are Monday through Friday, from 9am to 1 pm PST. Orders placed on Saturdays, Sundays, holidays, or after 1 pm PST are processed the next business day. All packages are delivered Monday through Friday except holidays.
* Stock items ship out with in 24-48 hours, unless otherwise noted.
* Unless otherwise requested, all orders are shipped via UPS Ground service.
* Expedited methods of shipping are also available, such as UPS Next Day Air, and UPS 2nd Day Air. There is no guarantee that order received after 1 pm PST will ship the same day.
Canadian Delivery:
* Packages ship UPS Standard to Canada
* The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.
International Delivery:
* Packages ship UPS Worldwide Expedited and UPS Worldwide Express.
* The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.
Refund, Returns and Cancellation Policies:
All sales are final. You must contact us immediately if you need to cancel the order.